Security Deposit
We believe security deposits should be handled clearly, fairly, and without unnecessary delays. Our goal is to make expectations easy to understand on the front end so there are no surprises at move-out.
How Security Deposits Work
A security deposit is collected at the start of your lease and held throughout your tenancy. It is not a fee—it is refundable, provided the home is returned in good condition according to your lease terms.
After you move out, the deposit is used to cover things like:
- Unpaid rent or fees
- Damage beyond normal wear and tear
- Cleaning or repairs needed to return the property to rent-ready condition
How to Maximize Your Deposit Return
Touch-ups are expected. Excessive marks, stains, or repainting beyond normal wear may result in charges.
Follow the Cleaning Checklist Fully
Document Everything at Move In
Contact Us With Questions
You will receive an itemized statement along with any remaining deposit balance. Deposits are returned within 30 days of move-out.
How to Maximize Your Deposit Return
We want you to get as much of your deposit back as possible. To help with that, we provide:
We document the condition of the home
We compare it to the move-in condition
We determine if any charges apply
You will receive an itemized statement along with any remaining deposit balance. Deposits are returned within 30 days of move-out.
Common Reasons for Deductions
The most common issues we see at move-out. Most of these are avoidable with a little preparation.
Incomplete Cleaning
Kitchens, bathrooms, floors, and appliances not properly cleaned.
Damage Beyond Normal Wear
Holes, stains, broken items beyond everyday use.
Items Left Behind
Personal belongings, trash, or furniture left in the property.
Missed Lease Obligations
Unpaid rent, unreturned keys, or unfulfilled lease terms.
How to Maximize Your Refund
Step
01
Provide proper written notice before move-out
Step
02
Clean the unit thoroughly before returning keys
Step
03
Remove all personal belongings and trash
Step
04
Return all keys, remotes, and access devices
Step
05
Attend move-out inspection (if applicable)
How to Maximize Your Refund
Normal Wear & Tear
- Minor nail holes
- Light carpet wear
- Faded paint
- Loose door handles
Chargeable Damage
- Large holes or wall damage
- Stains, burns, or pet damage
- Broken fixtures or appliances
- Excessive dirt or odor
A Straightforward Approach
We don't look for reasons to keep deposits. Our job is to return the property to a condition that's ready for the next resident, and we handle deposits accordingly.
If the home is returned clean, undamaged, and in line with the lease, your deposit will be returned.
Frequently Asked Questions
Have questions about Coffee on the Wall? Here are some common answers to help you feel confident before contributing.
Deposits are processed and returned within 30 days after move-out.
Yes. Any deductions will be clearly itemized so you know exactly what was applied and why.
Normal wear includes minor, everyday use of the property (light carpet wear, small nail holes, etc.). Damage goes beyond that and may result in charges.
Follow the move-out checklist provided to you. This is the best way to avoid deductions and ensure a smooth process.
